Viewing & Paying Invoices

See your invoices, pay securely by card, download a PDF, or tell your provider you've paid.

The Invoices section of your portal shows every invoice from your provider, with its status, amount, and due date.

Paying by card

If your provider accepts online payments, payable invoices show a Pay now button (or Pay balance if you've already paid part of it).

1. Click Pay now.
2. You're taken to a secure Stripe checkout page to enter your card details.
3. After a successful payment, the invoice is marked Paid automatically — no need to tell anyone.

Payments are processed securely by Stripe. Your card details are never stored by the portal.

If several people from your organization have portal access, the invoice records who made the payment, so your team has a clear record.

Downloading a PDF

Click the PDF button on any invoice to download a copy for your records.

Already paid another way?

If you've paid by bank transfer, cheque, or another method, you can let your provider know:

1. Open the invoice and choose I've paid / Report payment.
2. Optionally add a note (for example a bank reference) and the method.
3. Your provider is notified and will confirm it.

This marks the invoice as payment reported until your provider confirms receipt.

See also: Signing in to the Client Portal