Product guide

Online Payments (Stripe)

Connect Stripe to accept card payments on invoices, and see how payouts, fees, and refunds work.

Nuvio One connects to Stripe so your clients can pay invoices online by card. Money is paid directly into your own Stripe account — Nuvio One never holds your funds.

Before you start

Online card payments are powered by Stripe, so a Stripe account is required — it's the prerequisite for turning on payments.

Already use Stripe? You can connect your existing account during setup.
New to Stripe? No problem — the setup walks you through creating one. You'll be asked for a few business details and the bank account where Stripe sends your payouts. It takes just a few minutes, and there's no charge to create the account.

Until a Stripe account is connected and approved to accept charges, the Pay now button won't appear on your invoices.

Connecting Stripe

Go to Settings → Invoicing and find the Online Payments section.
Click Connect and complete Stripe's secure onboarding (business details, bank account for payouts).
Once Stripe confirms your account can accept charges, a Pay now button appears on your sent invoices and in the client portal automatically.

You connect Stripe once per workspace. You can disconnect any time from Settings → Invoicing → Online Payments.

Online payment is optional. If you don't connect Stripe, you can still send invoices and record payments you receive by bank transfer, cash, or cheque manually.

How a client pays

On a sent invoice (in the client portal or via the emailed link), the client clicks Pay now and is taken to Stripe's hosted checkout.
The charge is for the outstanding balance, so partially-paid invoices only collect what's left.
When the payment succeeds, the invoice is marked Paid automatically, a payment is recorded, and a matching income entry is added to your ledger.

When a client pays from the portal while signed in, Nuvio One also records which contact made the payment, so you can see who paid on the invoice's payment history.

Payouts and fees

Payouts are handled entirely by Stripe on your account's payout schedule (typically a couple of business days) to your connected bank account.
Processing fees are charged by Stripe. Nuvio One records the Stripe fee as an expense in your ledger against the invoice, so your reports show true gross revenue and the real cost of card processing.
Nuvio One charges no platform fee on payments — you keep everything Stripe pays out, minus Stripe's own processing fee.

Refunds

Refunds are issued from your Stripe dashboard (full or partial). When you do, Stripe notifies Nuvio One and the admins are alerted so you can record the matching credit note against the invoice, which reverses the income in your ledger.