Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Nuvione, SaaS AI-based chat application ("Platform") provided by Nuvio Technologies LLC("we", "us", or "our").
1. Acceptance of Terms
By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.
2. Description of Service
Our Platform provides a suite of AI-powered tools designed to enhance business efficiency, engagement, and data-driven decision-making. All services are securely hosted on Amazon Web Services (AWS), developed and maintained by Nuvio Technologies LLC, and follow industry best practices for security and data protection.
AI Chat Functionality: Enables real-time interaction on third-party websites through intelligent chat interfaces. The service uses OpenAI for chat processing and adheres to strict data privacy and access controls.
Meeting Scheduling Service: Allows users to book, view, and manage appointments through integrated scheduling tools. The service securely stores basic user details such as name and email to facilitate appointment management, accessible only to the respective business and the end user.
Data Analytics Service: Provides users with interactive tools to upload and analyze data within their active session. Uploaded files are processed in a secure environment and automatically deleted upon sign-out unless the user opts to retain them for continued access.
All components of the platform are designed to operate efficiently within AWS infrastructure, ensuring scalability, reliability, and compliance with global data protection standards.
3. User Responsibilities
You are responsible for your use of the Platform, including any content you submit and any chat agents you create. You must comply with all applicable laws and regulations.
4. Account Registration
To access certain features, you may be required to register an account. You agree to provide accurate and complete information and to keep your account credentials secure.
5. Limitations of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform. The Platform is provided "as is" without warranties of any kind.
6. Intellectual Property
All content, trademarks, and technology used in the Platform are the property of Nuvio Technologies LLC or its licensors. You may not copy, modify, or distribute any part of the Platform without our prior written consent.
7. Subscription and Termination
Our services are offered on a subscription basis. Both Nuvio Technologies LLC and the customer may terminate a subscription at any time.
If a customer cancels their subscription, they will continue to have access to the services until the end of the current billing period. No refunds will be issued for partial subscription periods unless otherwise required by applicable law.
We reserve the right to suspend or terminate services in cases of non-compliance with our Terms of Use, misuse of the platform, or activities that may compromise system security or integrity. Upon termination, all user data will be handled in accordance with our Data Retention and Deletion Policy.
8. Contact Information
If you have any questions about these Terms, please contact us at [email protected].